Is Your Business Missing Millions?

Leading causes of revenue leakage

Human error was cited as the leading cause, accounting for 15% of all revenue leakage. Lack of oversight, poor processes, governance and controls contribute 10% of revenue leakage, whilst poor reconciliation (10%), and inaccurate or incomplete data (10%) make up the significant contributors.

Leakage can occur in any business

Whether it's revenue or cost, leakage can occur in almost any type of business including Telecoms, Water, Energy, Financial Services and Charity providers. The solution? Revenue Assurance. Implemented to ensure organisations collect the full revenue they are entitled to and to minimise leakage, revenue assurance identifies leakage in systems and processes to save operational costs, and drives benefits for organisations that have any of the following:

• Large customer base
• Fast paced change
• Complex interacting systems
• Numerous process and system hand-offs
• High volume of manual process interactions
• High volume of customer transactions
• Significant and/or limited competitive pressures
• Undertaking organisational change (up/down-sizing)

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